We use this information to provide the Service: to show you the status of the monitors you add, to send account-related email (sign-up verification, password resets, alerts you configure), and to provide support when you contact us.
The monitoring platforms behind the Service (for network, server, and security-event monitoring) are operated by Romax Technologies Ltd on infrastructure we control. We do not sell your data to third parties.
Each client organization's monitors and data are associated with that organization within the portal, and are shown only to accounts belonging to it. We continue to invest in strengthening technical separation between organizations across all underlying systems.
Where a paid plan is used, payment is processed by a third-party payment provider. Romax Technologies Ltd does not store your full card number or M-Pesa PIN; that information is handled directly by the payment provider under its own privacy and security terms.
We retain account and monitoring data for as long as your account is active. If your account or a monitor is deleted, we remove the corresponding configuration and stop associated monitoring; some records may be retained where needed for legal, billing, or security purposes.
We use encrypted connections (TLS) for data in transit, and access to monitoring systems is restricted to authorized personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal data by contacting us at the address below, consistent with your rights under Kenya's Data Protection Act, 2019.
We may update this policy from time to time. Material changes will be reflected on this page with an updated date.